BOOKING DEPOSIT

In order to secure your reservation, all accommodation charges are payable at the time the reservation is made.

Runaway Bay Motor Inn accepts Visa Card, MasterCard & Eftpos. This property does not accept payments with American Express & Diners Club credit cards.

CANCELLATION POLICY

The Administration Fee covers the cost of processing the booking, cancelling the booking and bank fees.

CHECK-IN REQUIREMENTS – SECURITY DEPOSIT & PHOTO ID

Runaway Bay Motor Inn requires a valid photo ID, sight Credit Card used to pay for your accommodation booking, along with a Credit Card authorisation (pre-auth) of $200 AUD at time of check-in. Where a Credit Card is not available a minimum $200 AUD Cash Deposit will be required. This may be used to cover any additional costs incurred during guest’s stay including, but not limited to, any breakages, damages or additional cleaning charges in excess of the normal level of cleaning, extra guests and or extra bedding used beyond that declared on original booking. The pre-authorisation will affect your available funds balance and spending limit. For more information on this practice we suggest the cardholder contact their card issuer. A pre-authorisation may be held by your bank for up to 5 – 7 working days after your check-out date. For Cash Deposits a staff member will inspect your room upon departure before authorisation of monies is returned.

CUSTOMER COMFORT

“Parties” and or “Gatherings” are strictly prohibited and we have a zero tolerance for noise. If you are found to be making excessive noise you may be asked to leave the Motor Inn. The Management reserves the right to eject guests without refund. In the event where our Security Company is called out to attend a reported disturbance a $65.00 call out fee will apply & be charged. After 9.00 pm we request that all unregistered visitors leave the Motor Inn to minimise any noise. We ask that all guests be considerate of other in-house guests and respect our neighbours by keeping noise levels to a minimum throughout your stay at the Motor Inn. Disturbance to other in-house guests and to our neighbours is strictly prohibited. Your co-operation in regards to this matter is greatly appreciated.

DAMAGE, BREAKAGES, THEFT & LOSS

Damages, Breakages, Theft & Loss is the guest’s responsibility during their stay. The Owners / Management take no responsibility for the guest’s personal property. The guest will be responsible for any damage to the premises or loss of or damage to furniture, furnishings, appliances or equipment or items at the premises during their stay, caused by or contributed to by the guest and their invitees. Note that any stains or damage to linen will incur additional laundering or replacement charges.

EXTRA PERSON POLICY

Number of guests should not exceed the number stated on the booking confirmation and with that which was verbally re-confirmed upon check-in at the property. Additional fees of $30.00 per person will apply for excess guests and or extra bedding used which was not declared upon check-in. Children 1 year old & over are included in number of guests. No mattresses or bedding is permitted on floors.

DEPARTURE CHECK-LIST

• Unless otherwise approved check-out is 10.00 am
• To avoid an extra cleaning charge of $40.00 please ensure ALL crockery & cutlery is washed and stored back away in cupboards & drawers.
• Please ensure ALL unwanted food items & rubbish is placed in bins for our cleaning staff to dispose of.
• If any furniture has been moved please return it to its original position.
• Re-check ALL cupboards, drawers & underneath beds for any personal items.
• Make sure room is left clean & tidy.
• Close all windows & lock door upon departure.
• Return room key to office & report any damage or maintenance issues so that they can be addressed prior to the next guest’s arrival.

NON-SMOKING

For the health & hygiene of future guests, smoking is prohibited in ALL guest rooms. Should it be found that a guest has been smoking in the room, there will be a $300.00 cleaning & deodorising fee charged to your Credit Card. For the convenience of smokers, ashtrays have been placed on outside table in rear courtyard area of all ground floor units and smokers trays have been placed outside along walkways of all upstairs units. Please DO NOT dispose of cigarette butts in garden areas or in the rubbish bin inside the rooms.

NOT PERMITTED UNDER ANY CIRCUMSTANCES

• NO UNDUE NOISE
• NO ILLEGAL DRUG USE
• NO EXCESSIVE USE OF ALCOHOL
• NO ACTS OF VIOLENCE OR ABUSE
• NO SMOKING IN ACCOMMODATION ROOMS
• NO UNREGISTERED OVER-NIGHT GUESTS
• NO UNREGISTERED VEHICLES

QUIET TIME

Quiet time is between the hours of 9.00 pm to 9.00 am If you become aware of a disruptive guest, please contact the Front Desk immediately by dialling 200 from your room phone. In the event that you are calling outside of our office hours of 8.00 am – 6.00 pm, you will be directed to call our after hours security number. Televisions, voices or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly.

PERSON UNDER THE AGE OF 18 YRS POLICY

We wish to advise that we DO NOT accept any bookings of persons who are under the age of 18 Yrs.
ALL guests under 18 Yrs of age MUST be accompanied by a parent / guardian or an individual whom we consider to be a responsible person.
We have the right to refuse any booking when the legal guardian or responsible person cannot provide current Photo ID.